Juyu Technology Co., Ltée. est spécialisé dans les produits de cadres de lit depuis plus de 20 années, produire plus de 1,500 cadres de lit tous les jours.
Avec la croissance et l'expansion du marketing en ligne, nous avons observé que les clients accordent de plus en plus d'importance à l'optimisation de la structure des produits et au service après-vente.
Based on our analysis of customer feedback over the past decade, we found that a large portion of after-sales issues stemmed from end-users’ usage habits. Par exemple, to address the most common issue of bed frame edge deformation, we provided targeted suggestions to our customers, successfully reducing after-sales problems to below 0.5%.
In the past, most customers preferred the five-point support structure, which provided excellent stability for bed frames. Since these were mainly used together with bed bases, any related after-sales issues remained within an acceptable range for customers.
Cependant, as online sales have developed, more end-users now use the products directly. This change in usage habits has led to an increasing number of after-sales cases concerning edge deformation in bed frames with five-point support structures.
To better meet customer needs and improve product structure, we optimized the bed leg configuration and introduced support structures with 7 legs and 8 legs, which significantly reduced complaints from end-users.
While increasing the number of bed legs improves stability, from a business perspective we must also balance product stability with sales costs. It is a comprehensive consideration of structure, price, et service après-vente.
If your company has similar needs, n'hésitez pas à nous contacter à tout moment.
